Syarat & Ketentuan Layanan BasuniPay

Versi 28 Oktober 2026

Pengelola layanan: CV Basuni Store (badan usaha pengelola BasuniPay).

Ketentuan ini mengatur penggunaan layanan otomatisasi pencocokan pembayaran BasuniPay oleh merchant yang mendaftar atau berlangganan.

1. Lingkup layanan

BasuniPay menyediakan fitur checkout, pengelolaan status pembayaran, QRIS milik merchant, integrasi API dan webhook, serta BasuniPay Bridge untuk mendeteksi notifikasi pembayaran dari aplikasi penyedia yang didukung. Dalam alur merchant, pembayaran pelanggan diterima melalui kanal pembayaran yang merchant gunakan sendiri; BasuniPay tidak menyediakan rekening penampungan dana pembeli.

2. Akun dan tanggung jawab merchant

Merchant wajib memberikan informasi usaha dan kontak yang benar, menjaga password, API Key, serta Webhook Secret, dan membatasi akses dashboard serta perangkat hanya untuk pihak berwenang. Merchant bertanggung jawab atas produk atau jasa, informasi kepada pembeli, kewajiban usahanya, dan penyelesaian sengketa pelanggan.

3. Integrasi dan konfirmasi pembayaran

Merchant wajib menjaga konfigurasi QRIS dan perangkat, memverifikasi tanda tangan webhook sebelum memenuhi pesanan, serta menangani event duplikat dan pengiriman ulang. Sistem deteksi menggunakan notifikasi dan sumber sinyal yang didukung; bila terjadi selisih, merchant harus memeriksa catatan penyedia pembayaran dan melakukan rekonsiliasi sebelum menindaklanjuti pesanan.

4. Free, paket dan kuota

Paket Free gratis tanpa batas waktu, memberikan 50 transaksi per bulan dengan reset otomatis setiap tanggal aktivasi. Sisa kuota Free tidak dibawa ke bulan berikutnya. Starter (750 transaksi/Rp39.000), Growth (1.500 transaksi/Rp69.000), dan Pro (2.500 transaksi/Rp99.000) merupakan pembelian kuota transaksi tanpa masa kedaluwarsa. Sisa kuota berbayar tetap tersedia sampai habis dan diakumulasi dengan pembelian paket berikutnya. Saat beralih dari Free ke paket berbayar, sisa kuota Free tidak ikut diakumulasi. Merchant yang pernah membeli paket berbayar tidak lagi menerima 50 kuota Free bulanan, termasuk ketika kuota berbayarnya habis. Seluruh website milik merchant berbagi kuota akun merchant yang sama. Harga dan kuota tercantum dalam invoice sebelum pembayaran.

5. Tagihan, pembatalan, dan pengembalian biaya

Sebelum membayar paket berbayar, merchant wajib memeriksa nama paket, harga, masa berlaku, dan kuota yang ditampilkan sebelum mengonfirmasi pembayaran.

Paket berbayar yang sudah aktif tidak dapat dibatalkan untuk mendapatkan pengembalian biaya langganan (non-refundable), termasuk bila kuota belum habis digunakan atau merchant berhenti menggunakan layanan dengan sisa kuota yang belum terpakai. Pengecualian berlaku apabila pengembalian diwajibkan oleh peraturan perundang-undangan atau ditemukan kesalahan penagihan, pembayaran ganda, atau transaksi yang harus dikoreksi setelah diverifikasi.

Untuk masalah tagihan, aktivasi paket yang tidak sesuai, atau permintaan koreksi pembayaran, merchant dapat menghubungi dukungan BasuniPay melalui kanal kontak resmi dengan menyertakan bukti transaksi. Pengembalian dana kepada pelanggan akhir terkait barang atau jasa merchant merupakan tanggung jawab merchant dan penyedia pembayaran yang digunakan.

6. Penggunaan yang dilarang

Merchant dilarang menggunakan layanan untuk penipuan, transaksi yang melanggar hukum, pencurian kredensial, manipulasi bukti pembayaran, akses tanpa izin, atau aktivitas yang dapat merusak keamanan layanan. Akses yang terindikasi membahayakan layanan dapat dibatasi setelah peninjauan sesuai aturan yang berlaku.

7. Ketersediaan dan ketergantungan teknis

Deteksi dan pengiriman event dipengaruhi koneksi internet, kondisi perangkat, izin notifikasi, aplikasi penyedia, dan endpoint webhook merchant. BasuniPay tidak dapat menjanjikan bahwa setiap notifikasi selalu terdeteksi tanpa gangguan. Merchant perlu memiliki prosedur pemeriksaan manual bila terjadi perselisihan pembayaran.

8. Data dan privasi

Pemrosesan data mengikuti Kebijakan Privasi BasuniPay. Merchant bertanggung jawab memperoleh izin yang diperlukan atas informasi yang diunggah atau dihubungkan ke layanan dan menjaga keamanan data yang diterima melalui API dan webhook.

9. Perubahan ketentuan

Perubahan material pada ketentuan layanan akan disertai penyesuaian versi dan tanggal. Persetujuan saat pendaftaran dapat dicatat oleh BasuniPay sebagai bagian dari audit keamanan.

10. Kontak layanan

CV Basuni Store menyediakan kanal dukungan BasuniPay. Untuk bantuan teknis, klarifikasi paket, atau permintaan mengenai data, hubungi WhatsApp dukungan BasuniPay.

BasuniPay Terms & Conditions

Version: October 28, 2026

Service operator: CV Basuni Store (the business entity operating BasuniPay).

These terms govern the use of BasuniPay's automated payment-matching services by merchants who register or subscribe.

1. Scope of service

BasuniPay provides checkout functionality, payment status management, merchant-owned QRIS, API and webhook integrations, and BasuniPay Bridge to detect payment notifications from supported provider applications. For merchant transactions, customer payments are received through the merchant's own payment channels; BasuniPay does not provide an account to hold buyers' funds.

2. Merchant accounts and responsibilities

Merchants must provide accurate business and contact information, safeguard passwords, API Keys and Webhook Secrets, and restrict dashboard and device access to authorized parties. Merchants are responsible for their products or services, information provided to buyers, business obligations, and the resolution of customer disputes.

3. Integration and payment confirmation

Merchants must maintain their QRIS and device configuration, verify webhook signatures before fulfilling orders, and handle duplicate events and redeliveries. Payment detection relies on notifications and supported signal sources. If discrepancies occur, merchants must check their payment provider's records and reconcile the payment before proceeding with an order.

4. Free plan, paid plans, and transaction quotas

The Free plan is available at no cost without a fixed end date and includes 50 transactions per month, automatically resetting on each monthly anniversary of activation. Unused Free transactions do not roll over to the following month. Starter (750 transactions/Rp39,000), Growth (1,500 transactions/Rp69,000), and Pro (2,500 transactions/Rp99,000) provide transaction credits without an expiration date. Unused paid credits remain available until used and accumulate with subsequent paid purchases. When upgrading from Free to a paid plan, any unused Free quota is not carried over. Merchants who have purchased a paid plan no longer receive monthly Free credits, even after their paid credits are exhausted. All websites belonging to the same merchant share that merchant account's transaction quota. Prices and quotas are shown on the invoice before payment.

5. Billing, cancellation, and refunds

Before paying for a paid plan, merchants must review the plan name, price, validity period, and transaction quota displayed before confirming payment.

Once activated, a paid plan cannot be canceled in exchange for a subscription refund (non-refundable), including when the quota has not been fully used or the merchant stops using the service with unused credits remaining. Exceptions apply where a refund is required by applicable law, or where a billing error, duplicate payment, or transaction requiring correction is identified and verified.

For billing issues, incorrect plan activation, or requests for payment correction, merchants may contact BasuniPay support through its official contact channels and provide proof of the transaction. Refunds to end customers for goods or services sold by the merchant remain the responsibility of the merchant and the payment provider used.

6. Prohibited use

Merchants must not use the service for fraud, unlawful transactions, credential theft, payment-proof manipulation, unauthorized access, or activities that could compromise service security. Access suspected of endangering the service may be restricted following review in accordance with applicable rules.

7. Availability and technical dependencies

Detection and event delivery depend on internet connectivity, device conditions, notification permissions, provider applications, and merchant webhook endpoints. BasuniPay cannot guarantee that every notification will always be detected without interruption. Merchants should maintain manual verification procedures in the event of payment disputes.

8. Data and privacy

Data processing is governed by the BasuniPay Privacy Policy. Merchants are responsible for obtaining any required permissions for information uploaded or connected to the service and for safeguarding data received through APIs and webhooks.

9. Changes to these terms

Material changes to these terms will be accompanied by an updated version and date. Acceptance recorded during registration may be retained by BasuniPay as part of its security audit trail.

10. Service contact

CV Basuni Store provides BasuniPay support channels. For technical assistance, plan clarification, or data-related requests, contact BasuniPay support on WhatsApp.